MEDICOXE Privacy Policy

Depending on the features you use, MEDICOXE may collect:

A. Account Information

• Name
• Email address
• Phone number, if provided
• Account credentials and authentication-related information
• Profile information

B. Health and Medical Information

Depending on features used:

• Medicine names and medicine-related information
• Medicine schedules and reminders
• Prescription information
• Uploaded medical reports
• Lab reports
• Health records
• Report comparison information
• Medical document images
• Medical document PDFs
• Information entered by the user regarding health
• AI-generated analysis or explanations related to uploaded content

C. Uploaded Content

Users may upload:

• JPG/JPEG images
• PNG images
• PDF documents
• Prescriptions
• Medicine images
• Medical reports
• Other health-related documents supported by the app

D. Device and Technical Information

Depending on platform and permissions:

• Device type
• Operating system
• App version
• Technical logs
• Error information
• Basic diagnostic information
• Network-related technical information

E. Subscription Information

MEDICOXE may process information necessary to determine:

• Trial eligibility
• Trial status
• Premium status
• Subscription status
• Subscription expiration
• Purchase or entitlement status

Payment credentials such as card numbers are not intentionally stored by MEDICOXE when payment is processed through Google Play's billing system.

MEDICOXE may request device permissions only when required for a feature.

Camera: Used for scanning medicines, prescriptions, reports and other supported documents.

Photos/Files: Used when the user chooses to upload an image or document.

Notifications: Used for relevant app notifications, including administrative notifications and, where enabled by the user, medicine reminders.

Microphone: Only used if a feature requiring microphone access is actually enabled.

MEDICOXE should not request permissions that are unnecessary for the functionality being used. Users can manage permissions through their device settings.

Information may be used to:

• Create and manage user accounts
• Provide app functionality
• Store and display user records
• Process uploaded documents
• Identify or interpret medicine-related information
• Read and organize prescription information
• Analyze supported medical reports
• Compare information from supported reports
• Provide medicine reminders and tracking
• Provide consultation or health-related informational features
• Provide AI-assisted explanations
• Maintain and improve app functionality
• Provide customer support
• Manage subscriptions and access to premium features
• Prevent abuse, fraud or unauthorized access
• Diagnose technical problems
• Maintain security and reliability
• Comply with applicable legal requirements

Some MEDICOXE features may use artificial intelligence or automated processing to analyze uploaded documents or provide explanations.

AI processing may involve:

• Medicine image interpretation
• Prescription text interpretation
• Medical report text interpretation
• Health information explanations
• Report comparison
• Other supported automated analysis

AI-generated information may be incomplete, inaccurate or incorrect.

Users should verify important information against the original document and consult a qualified healthcare professional when appropriate. See the AI Disclaimer.

MEDICOXE may share or process information with service providers that are necessary to operate the app, such as:

• Authentication and database infrastructure
• Cloud storage or hosting providers
• AI or document-processing service providers
• Analytics or technical service providers, where used
• Payment/subscription platforms such as Google Play for subscription transactions
• Legal or regulatory authorities when required by applicable law

MEDICOXE does not sell users' personal health information as a product.

Service providers may process information only as necessary to provide their services or comply with legal requirements.

Health-related information is treated as sensitive information.

MEDICOXE uses health information to provide the functionality requested by the user, such as document analysis, health records, medicine tracking, reminders and related features.

Users should only upload information they are authorized to provide.

MEDICOXE takes reasonable technical and organizational measures intended to protect user information from unauthorized access, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

MEDICOXE may retain account and user data for as long as necessary to provide services, maintain the account, comply with legal obligations, resolve disputes, prevent fraud or maintain legitimate business records.

When a user requests account deletion, MEDICOXE will delete associated account data that is not required to be retained for legitimate legal, security, fraud-prevention or regulatory reasons.

Users can request deletion of their account and associated data:

• From inside the MEDICOXE app
• Through the public Account & Data Deletion page

Public deletion page: https://medicoxe.in/delete-account

The deletion process is clearly explained and accessible without requiring the user to reinstall the app.

MEDICOXE is not specifically designed for children unless explicitly stated otherwise.

If we become aware that personal information has been collected from a child in violation of applicable law, appropriate steps may be taken to address the information.

MEDICOXE may rely on third-party infrastructure and service providers to operate authentication, database, hosting, AI processing, notifications, payments and other functionality.

Third-party services may have their own privacy policies and terms.

Depending on applicable law, users may have rights relating to:

• Accessing their personal information
• Correcting inaccurate information
• Requesting deletion
• Managing permissions
• Managing account information
• Managing subscriptions
• Raising privacy concerns

For privacy-related requests: support@medicoxe.in

MEDICOXE may update this Privacy Policy when necessary.

The updated version will be published on this page with an updated "Last Updated" date.

MEDICOXE Support

Email: support@medicoxe.in

Phone: +91 8319348434